Last Updated: 2023-07-09
We at PixelLab are committed to ensuring the satisfaction of our customers. We believe in the quality of our service, and we are confident you will find it valuable. While we don not generally offer refunds for services already used, we understand that there might be circumstances where you might be dissatisfied with your purchase or decide that our service is not the right fit for you. We want to make sure that our customers feel comfortable with their purchase.
You are eligible for a refund under the following circumstances:
If you believe you qualify for a refund based on the conditions above, please contact our support team at Discord or [email protected]. Include your account information and a clear explanation of the reason for your refund request. All refund requests should be submitted within 30 days of your purchase.
Upon receipt of your refund request, our team will review the details and respond within 5 business days. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Please note that we reserve the right to decline refund requests that do not meet the conditions outlined above. It is also important to note that we aim to prevent any unsatisfactory experiences by offering ample information about our service and providing a top-notch support team ready to assist with any issues or queries.